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Note to merchants: This is a template privacy policy designed to cover your collection, use, and disclosure of personal information from visitors and customers of your Shopify-powered website. Please review and customize the content so that it is appropriate for your store and your business practices regarding how you collect, use and disclose personal data. For example, you may need to update template content if: you are located in certain jurisdictions (especially to reflect certain disclosures required by GDPR); you collect information from third parties or other sources such as offline; Service providers or business partners disclose information; or you add third-party cookies or other analytics tools. Also remember to remove any "Notes to Business" drafting comments before publishing. ]
This template is not legal advice and you are solely responsible for ensuring that you comply with your obligations under applicable law. As privacy laws continue to evolve, you should regularly review your privacy statement to ensure that it complies with updated laws and regulations and accurately reflects current data processing practices. We recommend that you consult an attorney as needed.
Last updated: [date]
This Privacy Policy describes how My Store ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our Services or purchase from 2ccbd5 -3.myshopify.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other individual about whom we collect information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How we collect and use your personal information
In order to provide the Services, we have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Service, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Service, our rights in the Service , and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term "personal information", we mean information that identifies you, relates to you, describes you, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information you submit directly to us through our Services may include:
Basic contact details, including your name, address, phone number, email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information includes your username, password, security questions.
Shopping information, including items you view, add to your cart, or add to your wishlist.
Customer Support Information includes information that you choose to include in communications with us, such as when sending messages through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that power our website and services, such as Shopify.
Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payment in order to fulfill your order and provide you with the products or services you have requested in order to fulfill our contract with you.
We or third parties we work with may use online tracking technologies (such as pixels, web beacons, Software developers) automatically collect certain information packages, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. For more information, see the Third-Party Sites and Links section below.
How we use your personal information
Provide products and services. We use your personal information to provide services to you, to perform our contract with you, including processing your payment, fulfilling your order, sending you communications related to your account, purchases, returns, exchanges or other transactions notifications, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and enable you to post comments.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional information by email, SMS or postal mail, and showing you advertisements for products or services. This may include using your personal information to better customize services and advertising on our site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action against possible fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.
communicate with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to respond to you, provide you with an effective service and maintain our business relationship with you.
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Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with powering your Shopify store, please see https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and services (including remembering your actions and preferences), to run analytics and to better understand user interactions with the services (in our legitimate interest in administering, improving and optimizing the services). We may also allow third parties and service providers to use cookies on our site to better customize services, products and advertisements on our site and on other sites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please bear in mind that deleting or blocking cookies may negatively affect your user experience and may cause certain services, including certain features and general functionality, to not work properly or to be no longer available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. Such situations may include:
With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
Work with business and marketing partners, including Shopify, to provide services and advertise to you. [Note to Merchants: If using Shopify's advertising services, such as Shopify Audiences, please insert the following sentence] [For example, we use Shopify to support personalized advertising through third-party services]. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you instruct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you with your consent or through your use of social media widgets or login integrations.
To cooperate with our affiliates or others within our group of companies where it is in our legitimate interests to run our business successfully.
In connection with business transactions such as mergers or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and our users or others s right.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out in "How we collect and use your personal information" and "How we disclose personal information" above ( denoted by *)":
Category Recipient Category
Identifiers, such as basic contact information and certain order and account information
Commercial information, such as order information, shopping information, and customer support information
Internet or other similar network activity such as usage data
Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and Marketing Partners
Subsidiaries
We will not use or disclose sensitive personal information to infer characteristics about you.
[Note to Merchants - If you use Shopify’s advertising services (such as Shopify Audiences) or engage in any other activity that may be viewed as “selling” or “sharing” personal information or processing personal information for “targeted advertising”, please insert the following paragraphs and chart]
In the past 12 months, we have "sold" and "shared" (as these terms are defined in applicable law) personal information for the purposes of engaging in advertising and marketing activities, as set forth below.
Personal Information Category Recipient Category
Identifiers, such as basic contact details and certain order and account information Business and Marketing Partners
Commercial information, such as records of products or services purchased and shopping information Business and marketing partners
Internet or other similar network activities such as usage data Business and Marketing Partners
user generated content
The Service may enable you to post product reviews and other user-generated content. If you choose to submit User-Generated Content to any public area of the Service, that Content will be public and accessible to anyone.
We do not control who has access to the information you choose to provide to others, and we cannot ensure that parties who have access to such information respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Sites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on such websites. The information you provide in public or semi-public places, including the information you share on third-party social networking platforms, may also be viewed by other users of the service and/or users of these third-party platforms, but we have no restrictions on its use or by Third parties. Our inclusion of such links does not of itself imply any endorsement of the content on such platforms or their owners or operators,
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may request its deletion by contacting us using the contact details listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information about individuals under the age of 16.
[Merchant Note: If your website is child-centered or directed to children, please consult with legal counsel as more specific disclosures may be required. ]
Security and retention of your information
Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request where permitted by law.
Right to access/know. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure. You may have the right to request that we delete the personal information we maintain about you.
Right to Rectification. You may have the right to request that we correct inaccurate personal information that we maintain about you.
The right to portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
[Note to Merchants: If using Shopify’s advertising services (e.g. Shopify Audiences) or engaging in any other activity that may be viewed as “selling” or “sharing” personal information or processing personal information for “targeted advertising”, please insert the paragraph and ensure that you give customers the ability to "opt out" of this activity on your site by using Shopify's Privacy & Compliance app or otherwise. ]
The Right to Opt Out of the Sale, Sharing or Targeting of Ads. You may have the right to instruct us not to "sell" or "share" your personal information
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